TERMS & CONDITIONS

These terms and conditions have been created for Beyond Sarah members. Please read them carefully before agreeing to them and signing up to our service.

1: Who we are and how to contact us

1.1 https://www.beyondsarah.com is registered in England and Wales under registration number 11778362, with its registered office address at Landsby, 6 Weaver Walk, London HA9 0LE.

1.2  To contact me, please WhatsApp +447932861536 or email sarah@beyondsarah.com.

2: Purpose of these terms and conditions

2.1 This page contains the terms and conditions (Terms) on which you become a member of Beyond Sarah and gain access to Perks, as described in paragraph 3.1 below.

2.2 Please read these Terms carefully before you subscribe to Beyond Sarah. These Terms are a contract between you and us and they tell you who we are, how you can use your membership, how you and we may change or end this contract, what to do if there is a problem and other important information.

2.3 These Terms apply to you whether you are an individual consumer or a corporate business.

3: What membership includes

3.1 Beyond Sarah provides members with:

3.1.1 a personalised lifestyle management and concierge service 
3.1.2 exclusive access to events and experiences; and
3.1.3 special discounts and benefits with partners.

4: Updates to our Terms

4.1 These Terms were last updated in May 2019. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for any changes.

5: Warranties if you are an individual consumer

5.1 By applying to become a member of Beyond Sarah, you agree that you are legally capable of entering into binding contracts and you are at least 18 years old.

6: How the contract between you and me is formed

6.1 After applying to become a member, you will receive an e-mail or WhatsApp from me acknowledging that I have received your application and confirming the necessary steps to finalise your membership application, should you be accepted.

6.2 Once you obtain an invoice and paid the amount, I will confirm final acceptance by sending you an e-mail / WhatsApp that confirms that payment has been accepted.

6.3 The contract between you and me will only be formed when I send you confirmation of acceptance of payment.

6.4 Once the contract has been formed, the fee will depend on the membership option you have chosen.

7: Price and Payment

7.1 The Fee will be as quoted on the website and be charged in accordance with clause 6.

7.2 If you have been issued an invoice, you are liable to pay within the next 48 hours.

7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.

7.4 Payment should be made by bank transfer.

8: Duration of membership

8.1 The duration of your membership depends on the membership option you have chosen and you are liable to be on a minimum 3 months contract for the Premium and Lifestyle memberships.

8.2 Your contract starts the moment you have made the payment and is non-transferrable.

9: Termination of membership

9.1 If you have paid the Fee, but have changed your mind about becoming a member, you have a 48 hours window from the time at which we send you the final confirmation email (as detailed in paragraph 6.3 above) during which you can cancel your registration and receive a refund for the Fee.

9.2 If you are not 100% satisfied with the service, we will be happy to give you your money back.

10: Terms relating to the Benefits

10.1 Cancellation of booking.

Please check the cancellation provisions in the terms and conditions that apply to the relevant benefit you have made a booking for.

10.2 We will use reasonable endeavours to update our site to show the relevant benefits you are entitled to. Participating brands may, however, be entitled to withdraw from the relevant offer or to change the terms and conditions of their availability after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.


11: Our liability

11.1 Nothing in this agreement excludes or limits our liability for:

11.1.1 death or personal injury caused by our negligence;
11.1.2 fraud or fraudulent misrepresentation;
11.1.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
11.1.4 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11.2 Subject to clause 12.1, we will not be liable for any of the following losses:

11.2.1 loss of income or revenue;
11.2.2 loss of business;
11.2.3 loss of profits;
11.2.4 loss of anticipated savings; or
11.2.5 indirect or consequential loss (and for the avoidance of doubt, we understand the words “consequential loss” to mean “consequential losses whether those losses are foreseeable, known, foreseen or otherwise”).

11.3 Where you purchase food from any participating restaurant, or goods or services from any of our other partners, any losses or liability arising out of, or in connection with, such food, goods or services (as applicable) shall be the relevant participating restaurant or partner’s liability. We accept no liability for any bad experiences or bad food or service at any of the participating restaurants or partners. We will not become involved in any dispute between you and any restaurant or partner.

11.5 We do not give any warranty or guarantee for any goods or services accessed through, or displayed on, our site.

12: Third-party links

12.1 The benefits provided by your membership may include materials from third-parties or events, offers and experiences organised by third parties. In these cases, your participation in such events, offers and experiences will be subject to that third party’s terms and conditions.

12.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

12.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

13: Personal Information

13.1 Your submission of personal information through the website or third party sites which collect personal information on our behalf is governed by our Privacy Policy.

14: Member Conduct

14.1 All members and their guests must adhere to the provisions in this clause.

14.2 Members and guests should behave in a manner that creates a respectful, safe environment for all. Unacceptable behaviour includes, but is not limited to:

14.2.1 illicit drug use;
14.2.2 excessive inebriation;
14.2.3 harassment;
14.2.4 threatening behaviour or physical/verbal abuse;
14.2.5 indecency;
14.2.6 stealing; and
14.2.7 damaging property.

14.2.8 A member found to be in violation of the above terms (or whose guest is found to be in violation of the above terms) may have his or her membership terminated at our discretion.

14.3 If we terminate your membership, we will:

14.3.1 notify you of this;
14.3.2 deactivate your account; and
14.3.3 issue a prorated refund for the remaining months of membership on successful return of your membership card.

14.4 The decision to terminate a membership is final, non‐negotiable, and cannot be appealed.

15: Severability

15.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

16: Third party rights

16.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

17: Entire agreement

17.1 These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these Terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and conditions or the documents referred to in them..

18: Governing law and jurisdiction

18.1 These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Privacy Policy

Beyond Sarah Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.beyondsarah.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and bank transfers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[[ FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sarah@beyondsarah.com or by mail using the details provided below:

508 Landsby, London, UKM, HA9 0LE, United Kingdom